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ZAGG
Zagg is International Brand and having millions of Users worldwide. ZAGG's invisibleSHIELD™ is created from an ultra-tough, patented film that is exclusive to ZAGG for covering consumer electronics. Transparent and amazingly thin, the invisibleSHIELD is designed to precisely match the contours of every device, providing unbeatable scratch protection. ZAGG's invisibleSHIELD is the world's first and best solution of its kind, and the patent-pending application process will keep gadgets looking great.
Unique features of ZAGG's invisibleSHIELD™
» Scratch-proof patented film exclusive to ZAGG
» Exceptionally clear and virtually indestructible
» The ultra-thin film will not add bulk to your device
» Precision cut to fit thousands of different devices
» Military Grade originally developed to protect helicopter blades
» Gives your device increased grip
» Lifetime Replacement Warranty
» Millions sold worldwide
30 Day Money-Back Guarantee
Your purchase is backed by our 30 Day Money-Back Guarantee*. If you're not completely satisfied with your invisibleSHIELD, return it within 30 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.
* 30 Day Money-Back Guarantee not available in Hong Kong or China.
invisibleSHIELD™ Lifetime Replacement Guarantee
The Lifetime Replacement Guarantee is simply what it says: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. We want you to feel safe and secure when investing in your digital life, and that you are confident the invisibleSHIELD is the strongest and most durable protection you will find. Proof of purchase and return of original product are required.
Warranty FAQs
Q.
When Can I Get a Replacement?
A.
If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. You are qualified for a free replacement if your shield was damaged while protecting your device.
Q.
What does the warranty NOT cover?
A.
Installation errors are not covered by the replacement guarantee. This includes bubbles under the invisibleSHIELD film, as well as incorrect alignment of the shield on your device. Please read the application instructions carefully (given below), or watch our (installation instruction videos), before installing your invisibleSHIELD.
Please note our liability is solely for the invisibleSHIELD and does not extend to electronic devices.
Q.
How can I get a replacement?
A.
At your convenience you can request warranty replacements online, 24-7. To get started, please (click here).
Q.
Does it cost anything to get a replacement?
A.
Per the Lifetime Replacement Guarantee, your replacement invisibleSHIELD is free. To process your replacement request, the credit or debit card of your choice will be charged a minimal shipping & handling fee, and pre-authorized for the full retail amount of the invisibleSHIELD you are replacing. The temporary hold on these funds will "fall off" (or be released) if you return your original invisibleSHIELD within 25 days of making your replacement request. Please note that you must return your original invisibleSHIELD within 25 days or your card will be charged the full authorized amount.
Q.
Why do I have to send it back?
A.
Returning your original invisibleSHIELD within 25 days of making your replacement request will ensure the release of the pre-authorized funds on your credit or debit card and will keep your invisibleSHIELD Lifetime Replacement Guarantee intact. Additionally, we are doing our part in saving the planet by recycling invisibleSHIELDs.
Q.
Where do I send it back?
A.
Please return your original invisibleSHIELD to the address below.
ZAGG, Inc.
Attn: Replacements (order#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
USA
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused or sent 'postage due' will either not be accepted or will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
We recommend, but do not require, using a trackable method, as we are not responsible for items lost in the mail.
Cleanliness
For the best possible results, wash your hands before beginning and perform the installation in a clean area. Make sure your device is clean and free of skin oils.
Alignment
Alignment is one of the most important aspects to your invisibleSHIELD looking "perfect" once it is on the device, and we recommend checking where each piece goes prior to installation. Please check the product pages on our website, as many of our full body designs have coverage information for each individual design. If the invisibleSHIELD has multiple holes for buttons, we recommend aligning to the top first, then the sides, and finally the bottom. Check the overall alignment as carefully as possible prior to using the squeegee.
Use of a lamp
Using a lamp as a very low source of heat can help speed up the installation process, particularly for some of the more complex invisibleSHIELD designs. A lamp with an extendable arm, such as an office lamp, can be used to slightly heat the invisibleSHIELD and help it to adhere. WE DO NOT RECOMMEND LEAVING YOUR DEVICE UNDER HEAT FOR ANY EXTENDED PERIOD OF TIME, WHICH COULD DAMAGE THE ELECTRONICS.
"Palming"
Our installers use a technique for securing problematic corners and edges called "palming." Begin by aligning the invisibleSHIELD in the correct position and removing as much of the excess moisture as possible. Then, apply pressure to the tabs and flaps by holding them against the palm of your hand for 30 seconds to 1 minute. This process may need to be repeated several times, but will help secure difficult pieces.
Blow Dryer
A blow dryer is also very useful for corners, tabs, and edges when installing the invisibleSHIELD. The best method is to put the blow dryer on the lowest and coolest setting, and use a side-to-side sweeping motion to dry the piece or section. If the blow dryer is on a warm or hot setting it can slightly warp the invisibleSHIELD. If this does happen, discontinue using the blow dryer and the invisibleSHIELD should return to the proper shape in 10 to 15 minutes.
Installation Order
Installing the back piece(s) of a full body invisibleSHIELD first can be helpful if you have not done it before. Installation flaws on the back of a device may not be as significant or noticeable as they would on the screen, so you can use it as practice, or to better understand the installation process.
Installation FAQ
Q.
My SHIELD won't stick on the corners, what do I do?
A.
Leave your device (with the SHIELD on it) alone for 10-15 minutes, and then try to stick it down. If it still doesn't stick, give it a few more minutes and try again. Repeat this process as needed. We recommend this 10-15 minute wait period because the invisibleSHIELD will dry out and become more tacky if you wait any longer and you will, most likely, not be able re-apply it at that point.
Q.
My solution bottle came empty or leaked. How can I get more?
A.
Our SHIELDSpray™ application solution is mostly a water-based solution, so if your bottle doesn't have solution in it, we suggest just filling it up with water. There is usually enough residue left in the bottle from the original solution, so just filling it up with water again should make it work just fine! If you run out during the installation, you can still refill the bottle up to 2-3 more times and still have the same effect.
Q.
Some of these pieces are so little! How do I put them on?
A.
While keeping your fingers moist, carefully pick up the SHIELD on an edge and lightly mist it before laying it down on the device. If these pieces become especially wet, they might not start to stick for a few minutes. If this does happen, please be patient in waiting for them to dry, and stick. See "Special Tips" for more information.
Q.
How long after installing the invisibleSHIELD can I safely remove and reinstall it?
A.
Within 3-5 minutes. If you do need to take the SHIELD off for reinstallation, we suggest keeping your fingers wet and very carefully removing the SHIELD (so you don't stretch it). After this, you can reapply it to the device as normal.
